Contact Us

Whether you've spotted something out of date on a review, want to ask about how we rate sweepstakes casinos, or have a question about your own experience with a platform we cover, this page tells you how to reach Sweepstakes and what we can (and can't) help with.

What we can help with

Sweepstakes is an independent research and comparison site covering sweepstakes and social casinos available to US players. We're happy to hear from readers on topics such as:

• Corrections or updates to information in our reviews, including welcome offers, eligible states, or redemption terms that have changed
• General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
• Feedback on our ranking methodology or requests to cover a platform we don't currently list
• Suggestions for improving the site or reporting something that looks broken

What we can't help with

We don't operate any of the sweepstakes casinos listed on this site, so we're not able to resolve account issues, redemption delays, identity verification problems, or payment disputes. If you have an active account with one of the platforms mentioned in our reviews, those matters need to go through that operator's own support channels — usually found in the help centre or footer of their site once you're logged in. We simply don't have access to account-level information, and nothing we say here should be read as speaking on an operator's behalf.

Similarly, we're not a legal or tax advisory service. If you have questions about whether a particular platform is available in your state, how prize redemptions are taxed, or what identification you'll need to provide, the operator's own terms and conditions and your state's guidance are the authoritative sources. Our Terms and Conditions page explains the limits of what this site provides in more detail.

Before you reach out

A few things are worth checking first, since they cover the questions we're asked most often:

1. Availability by state changes regularly and operators can add or drop states without much notice — check the platform's own site for its current eligible-states list rather than relying solely on what's published here
2. Every legitimate sweepstakes casino offers a no-purchase-necessary route to participate, including an alternative method of entry; if a page seems to suggest otherwise, let us know so we can review the wording
3. Minimum age is set by each operator and is either 18+ or 21+ depending on the platform and, in some cases, the state — this isn't something we can override or clarify on an individual's behalf
4. Redemption of Sweepstakes Coins typically involves identity verification and a minimum threshold, and processing times vary by operator — again, this is something to confirm directly with the platform in question

How our reviews stay independent

Sweepstakes may earn a commission when readers sign up with a platform through our links. That relationship never determines how a site is rated or ranked — our editorial team assesses each platform on the same criteria, including game selection, welcome terms, redemption transparency, and stated eligibility, regardless of any commercial arrangement. If you think a review has drifted from that standard, telling us is genuinely useful and we'll take a fresh look.

Responsible play and support resources

If you're reaching out because play has started to feel like a problem rather than entertainment, that's worth acting on early. Our Responsible Gambling page lists resources and practical steps for readers who want to set limits or take a break, and every platform we cover should offer its own account controls for deposits, cool-off periods, or self-exclusion.

Learn more about how we work

For background on who publishes this site and how we approach reviewing sweepstakes and social casinos, our About Us page covers our editorial process in more detail. It's a good starting point if your question is more about how Sweepstakes operates than about a specific platform.

We read every message that comes in, though as an independent publisher rather than a customer support operation, response times can vary. For anything tied to an active account — deposits, redemptions, verification, or a promotion that didn't apply as expected — the fastest path is always the operator's own support team, since they're the only ones with access to your account details.